Shop Policies

Last Updated: August 11, 2026

Refund and Resolution Policy

Because our soaps are personal-care products, we are unable to accept returns or exchanges. However, we want every order to arrive correctly and in the condition expected.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at sunkindsoapco@gmail.com within three calendar days of delivery.

Please include:

Your name and order number
A description of the problem
Clear photographs of the item and its packaging

We will review your claim and contact you with the outcome.

Approved Claims

Depending on the nature of the issue, an approved claim may be resolved through:

A replacement item
Store credit
A partial refund for the affected item
A full refund for the affected item or order

The appropriate resolution will be determined based on the circumstances, product availability, and the extent of the issue. When practical and agreed upon, a replacement may be included with the customer’s next order.

If a replacement or store credit would not reasonably resolve the issue, a partial or full refund may be issued to the original payment method.

Refund Processing

When a refund is approved, it will be issued to the original payment method. Please allow time for your bank or credit card provider to process and post the refund. Processing times vary by financial institution.

Original shipping charges are generally nonrefundable unless the entire order was damaged, incorrect, defective, or another refund is required by applicable law.

Scent and Personal Preference

Fragrance is personal, and scent perception may vary. We cannot provide refunds or exchanges based on scent preference, appearance variations, or a change of mind.

Because our products are handcrafted in small batches, slight differences in color, shape, size, texture, or design may occur. These natural variations are not considered defects.

Allergies and Skin Sensitivities

Individual allergies and skin sensitivities can vary. Customers are responsible for reviewing the complete ingredient list before use, especially when they have known allergies or sensitivities.

We cannot guarantee that a product will be suitable for every person or skin type. Refunds, replacements, and store credits are not ordinarily provided for individual allergies, sensitivities, or irritation when the product was accurately labeled and received as described.

Discontinue use immediately if irritation or an allergic reaction occurs. Seek medical attention for a severe or persistent reaction. Please contact us at sunkindsoapco@gmail.com if you believe a product was mislabeled, contaminated, or otherwise defective.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at sunkindsoapco@gmail.com. We cannot guarantee cancellation after an order has been processed or shipped.